Shoeaholics - Never enough! Shoeaholics

Customer Service

Delivery information

  • Christmas Delivery Dates

    Final order cut-off dates and times for Christmas delivery are below:

    • Standard: Order by 8pm on 18.12.18
    • Next working day: Order by 8pm 21.12.18
    • Nominated day: Order by 8pm, 2 days prior to nominated delivery date
    • Saturday: Order by Midday 21.12.18 for delivery on 22.12.18
    • Sunday: Order by Midday 22.12.18 for delivery on 23.12.18
    • Doddle: Order by 8pm on 19.12.18
    • International: Order by 8pm on 17.12.18

  • UK Shipping Information

    Shipping Delivery Method & Delivery times Cost Region
    Standard Delivery Delivery within 3-5 working days. Delivery Monday-Friday only. Excluding bank holidays. Deliveries to the Highlands & Islands & the Channel Islands may take longer. £4.95 UK Mainland, Northern Ireland
    Next Working Day Delivery For delivery Monday-Friday. Orders must be placed by 8pm the previous working day. £6.99 UK Mainland, Northern Ireland
    Nominated Day Delivery Orders must be placed by 8pm, 2 days prior to nominated delivery date £6.99 UK Mainland, Northern Ireland
    Saturday Delivery Order by midday on Friday to ensure Saturday delivery. Not available if a public holiday falls on a Friday. £8.99 UK Mainland, Northern Ireland
    Collect from a Doddle store Open 7 days a week, early until late depending on your location. Please check your local Doddle branch for collection times. £2.00 UK Mainland

  • Non Delivery Dates

    Please note shipping options may be reduced during sale periods. We will not be able to deliver on the following dates in 2018:

    Good Friday – 30/03/18
    Easter Sunday – 01/04/18
    Easter Monday – 02/04/18
    May Bank Holiday – 07/05/18
    Spring Bank Holiday – 28/05/18
    August Bank Holiday – 27/08/18
    Christmas Day – 25/12/18
    Boxing Day – 26/12/18
    New Year’s Day – 01/01/19

    International Deliveries will also be affected due to the bank holiday within the UK therefore please allow an extra working day for your order to arrive

  • International Delivery Times & Costs

    Where we deliver

    Country Standard delivery charge (GBP) Delivery days (Working Days)
    Australia £10.00 3 - 7 working days
    Austria £7.00 2 - 5 working days
    Belgium £7.00 2 - 5 working days
    Croatia £7.00 2 - 5 working days
    Czech Republic £9.00 2 - 5 working days
    Denmark £7.00 2 - 5 working days
    Estonia £9.00 2 - 5 working days
    Finland £7.00 2 - 5 working days
    France £7.00 2 - 5 working days
    Germany £7.00 2 - 5 working days
    Gibraltar £7.00 2 - 5 working days
    Greece £9.00 2 - 5 working days
    Guernsey £7.00 2 - 5 working days
    Hungary £9.00 2 - 5 working days
    Italy £7.00 2 - 5 working days
    Ireland £7.00 2 - 5 working days
    Jersey £7.00 2 - 5 working days
    Latvia £9.00 2 - 5 working days
    Liechtenstein £7.00 2 - 5 working days
    Lithuania £9.00 2 - 5 working days
    Luxembourg £7.00 2 - 5 working days
    Monaco £7.00 2 - 5 working days
    Netherlands £7.00 2 - 5 working days
    Norway £7.00 2 - 5 working days
    Poland £9.00 2 - 5 working days
    Portugal £7.00 2 - 5 working days
    Republic of Ireland £7.00 2 - 5 working days
    San Marino £7.00 2 - 5 working days
    Slovakia £9.00 2 - 5 working days
    Slovenia £9.00 2 - 5 working days
    Spain £7.00 2 - 5 working days
    Sweden £7.00 2 - 5 working days
    Switzerland £7.00 2 - 5 working days
    Turkey £7.00 2 - 5 working days
    United States £10.00 3 - 7 working days

  • Why have I received an unbranded box?

    Sometimes when we are packaging customers items, we notice that the packaging isn't quite up to our high standards.

    Therefore we repackage the item with love and care with a brand new unbranded box in the hope that you enjoy your latest and greatest purchase!

  • Will I be charged VAT?

    All prices on our website include VAT where applicable or any charges for the applicable sales tax in the country of delivery. Rates vary by country but our prices remain unchanged due to various supply chain factors.

  • Doddle

    Shoe shopping? It’s a DODDLE.

    Never miss a delivery again, babes! Specially designed for online shopping, with Doddle, you can Collect or Return your Shoeaholics goodies at any Doddle store. Friendly parcelistas will look after your order until you’re ready to pick them up. Stores are located at train stations and other convenient locations all over the UK! Doddle’s locations are open early until late, 7 days a week. Find your nearest store here: www.doddle.com/locations

    COLLECT

    You can now use Doddle, Shoeaholics’ Click and Collect service.

    Collecting your Shoeaholics shopping is easy:

    1. At the checkout, select ‘Collection from a UK store’
    2. Enter a postcode, city or landmark where you’d like to collect your shopping
    3. Select your most convenient Doddle store from the list of locations provided

    RETURN

    Making a Return with Doddle is easy and FREE.

    There are 3 easy ways to return your Parcel with Doddle. They’re all free and don’t need a printer:

    1. Start your return online at www.doddle.com/shopping/shoeaholics
    2. Contact @DoddleBot on Facebook Messenger at m.me/DoddleBot
    3. Simple return in store with your Speedy Return code from your collections email.