Shoeaholics - Never enough! Shoeaholics

Customer Service
Close Window

Join Us!

Become a Shoeaholic and enjoy an extra 15% off your first order!

The 15% code applies to any product onsite.
See Terms and Conditions for more information.

Delivery information

  • Christmas delivery information

    • Standard UK Delivery - Last date for guaranteed UK STD delivery - order by midnight Monday 19th December for delivery by Friday 23rd December.
    • Next Day Delivery - Last date for guaranteed Next working day delivery - order by 8pm Thursday 22nd December for delivery Friday 23rd December.
    • Saturday Delivery - Last date for guaranteed Saturday delivery - order by midday Friday 16th December for delivery Saturday 17th December.
    • Sunday Delivery - Last date for guaranteed Sunday delivery - order by midday Saturday 17th December for delivery Sunday 18th December.
    • Collect from a Doddle Store- Last date for guaranteed collection - order by midnight Thursday 22nd December for collection on Friday 23rd December.
    • Last date for guaranteed International delivery - order by midnight on 12th December 2016.
  • UK Shipping Information

    Shipping Delivery Method & Delivery times Cost Region
    Standard Delivery Delivery within 3-5 working days. Delivery Monday-Friday only. Excluding bank holidays. Deliveries to the Highlands & Islands & the Channel Islands may take longer. £5.00 UK Mainland, Northern Ireland
    Next Working Day Delivery For delivery Monday-Friday. Orders must be placed by 8pm the previous working day. £6.00 UK Mainland, Northern Ireland
    Next Working Day Delivery before Noon For delivery Monday-Friday. Orders must be placed by 8pm the previous working day. £8.00 UK Mainland, Northern Ireland
    Next Working Day Delivery before 10am For delivery Monday-Friday. Orders must be placed by 8pm the previous working day. £12.00 UK Mainland, Northern Ireland
    Nominated Day Delivery Orders must be placed by 8pm, 2 days prior to nominated delivery date £6.00 UK Mainland, Northern Ireland
    Saturday Delivery Order by midday on Friday to ensure Saturday delivery. Not available if a public holiday falls on a Friday. £6.00 UK Mainland, Northern Ireland
    Sunday Delivery Order by midday on Saturday to ensure Sunday delivery. Not available if a public holiday falls on a Saturday. £6.00 UK Mainland, Northern Ireland
    Collect from a Doddle store Open 7 days a week, early until late depending on your location. Please check your local Doddle branch for collection times. Free UK Mainland

    Please note Hermes UK delivery available anytime up to 8pm

  • Signature on Delivery

    A signature is needed on delivery by our courier. If you are not in when the delivery arrives, our courier will leave a delivery note with information on how to rearrange delivery times.
    Our couriers will only leave deliveries on the property or with neighbours if you have requested this option.

  • Non Delivery Dates

    Please note shipping options may be reduced during sale periods.
    We do not deliver on Sundays or the following dates in 2015:

    • 4th May Early May bank holiday
    • 25th May Spring bank holiday
    • 31st August Summer bank holiday
    • 25th December Christmas Day
    • 26th December Boxing Day

    Any orders placed on Friday 1st May on a next day service will arrive on Tuesday 5th May.

    Any orders placed on Friday 22nd May on a next day service will arrive on Tuesday 26th May.

    International Deliveries will also be affected due to the bank holiday within the UK therefore please allow an extra working day for your order to arrive.

  • International Delivery Times & Costs

    Where we deliver

    Country Standard delivery charge (GBP) Delivery days (Working Days)
    Australia £10.00 3 - 7 working days
    Austria £7.00 2 - 5 working days
    Belgium £7.00 2 - 5 working days
    Croatia £7.00 2 - 5 working days
    Czech Republic £9.00 2 - 5 working days
    Denmark £7.00 2 - 5 working days
    Estonia £9.00 2 - 5 working days
    Finland £7.00 2 - 5 working days
    France £7.00 2 - 5 working days
    Germany £7.00 2 - 5 working days
    Gibraltar £7.00 2 - 5 working days
    Greece £9.00 2 - 5 working days
    Guernsey £7.00 2 - 5 working days
    Hungary £9.00 2 - 5 working days
    Italy £7.00 2 - 5 working days
    Ireland £7.00 2 - 5 working days
    Jersey £7.00 2 - 5 working days
    Latvia £9.00 2 - 5 working days
    Liechtenstein £7.00 2 - 5 working days
    Lithuania £9.00 2 - 5 working days
    Luxembourg £7.00 2 - 5 working days
    Monaco £7.00 2 - 5 working days
    Netherlands £7.00 2 - 5 working days
    Norway £7.00 2 - 5 working days
    Poland £9.00 2 - 5 working days
    Portugal £7.00 2 - 5 working days
    Republic of Ireland £7.00 2 - 5 working days
    San Marino £7.00 2 - 5 working days
    Slovakia £9.00 2 - 5 working days
    Slovenia £9.00 2 - 5 working days
    Spain £7.00 2 - 5 working days
    Sweden £7.00 2 - 5 working days
    Switzerland £7.00 2 - 5 working days
    Turkey £7.00 2 - 5 working days
    United States £10.00 3 - 7 working days
  • Will I be charged VAT?

    VAT is removed from products when the destination country is outside of the United Kingdom and European Union.

    The cost to deliver goods to different destinations around the world varies. There are various factors included in your final purchase price and charges passed onto our customers include some of these costs. For international deliveries, any tax charged will be at the rate in the country of delivery (rates may vary by country but our prices remain unchanged).

  • Doddle

    Shoe shopping? It’s a DODDLE.

    Never miss a delivery again, babes! Specially designed for online shopping, with Doddle, you can Collect or Return your Shoeaholics goodies at any Doddle store. Friendly parcelistas will look after your order until you’re ready to pick them up. Stores are located at train stations and other convenient locations all over the UK! All Doddle stores open early until late and most are open 7 days a week.

    COLLECT

    You can now use Doddle, Shoeaholics’ Click and Collect service.

    Collecting your Shoeaholics shopping is easy:

    1. At the checkout, select ‘Collection from a UK store’
    2. Enter a postcode, city or landmark where you’d like to collect your shopping
    3. Select your most convenient Doddle store from the list of locations provided

    RETURN

    You can now use Doddle, Shoeaholics’ Click and Collect service.

    Making a Return with Doddle is easy and FREE.

    1. Go to www.doddle.com/locations to find your most convenient store
    2. Complete your Returns note and drop off your parcel at ANY Doddle store – please keep your receipt to track your parcel
    3. Track your parcel at www.doddle.com