The information we collect and how we use it
We will use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address (for billing and delivery), e-mail address, telephone number, and any other information collected on registration with the Website, on placing an order and through surveys to the extent reasonably necessary to provide the products and services that are available through our Website to you by us. We process this information for the purpose of:
- Dealing with your enquiries and orders.
- Providing and personalising our products and services.
- Compiling your profile.
- Administering account records.
- Processing your payment.
- Maintaining information as a reference tool or general resource.
- Carrying out market research campaigns.
- Additionally we use this information to contact you via email, post, SMS and phone.
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. All your card details are passed from your browser to [SECPay] using secure server software (ssl) encryption. [SECPay] use secure server software (ssl) encryption systems. Your user account area is protected by your user name and password, which you should never divulge to anyone else. Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors' information. We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
To whom will your information be disclosed?
- Our employees.
- Our affiliates.
- Our group companies and their employees.
- Successors in title to our business.
- Third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us.
- Government bodies and law enforcement agencies and in response to other legal and regulatory requests.
- Auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes, in any jurisdiction where we operate.
Your rights in relation to your information
You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed. Please write to Kurt Geiger Limited, 24 Britton Street, London, EC1M 5UA. Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data). We will require proof of your identity before providing you with details of any personal information we may hold about you. We will charge ten  pounds to cover the administration costs involved in providing you with a copy of your information.
First party cookies are displayed in the below table.
|Cookie name||Cookie expiry||Cookie purpose|
|SAH _ USER _ LOCATION||27 years||With the launch of international delivery, this cookie helps to remember where in the world a user is visiting our website from. This cookie prevents users from viewing the international delivery pop up again after they have interacted with the message.|
|CATEGORY _ INFO||Browser closed||When browsing any of our product listing pages, this cookie remembers what filtering was applied on previous page views, to enhance the browsing experience.|
|VIEWED _ PRODUCT _ IDS||Browser closed||This cookie remembers what products were viewed by the customer on previous page views, to enhance the browsing experience.|
|CART||24 hours||A unique id that is associated with a customer's shopping bag is kept in this cookie. This is basically so that our website has got access to this information at all times throughout a customer's visit.|
|CUSTOMER||24 hours||Once a user is logged in, this cookie remembers a unique id associated with that customer's session, so that the website has got access to it at all times throughout the customer's visit.|
|CUSTOMER _ INFO||24 hours||Once a user is logged in, this cookie remembers a unique id associated with that customer's group that they have been placed in, so that the website has got access to it at all times throughout the customer's visit.|
|WISHLIST||1 hour||This cookie remembers a unique id associated with a customer's wishlist, if the customer had created a wishlist during a particular visit. This is so that the website has got access to it at all times throughout the customer's visit.|
|WISHLIST _ CNT||1 hour||This cookie remembers a unique id associated with the amount of items in a customer's wishlist, if the customer had created a wishlist during a particular visit. This is so that the website has got access to it at all times throughout the customer's visit.|
|frontend||24 hours||This cookie contains a unique id relating to a customer's session on our website. This allows the website to provide continuity between customer visits.|
|sa_ affiliate_ls||2 years||When a customer visits our website from our Linkshare affiliate network, this cookie is used to identify which affiliate the customer found our website through.|
|__utma||2 years||This cookie is used to enable the functionality provided by Google Analytics. This software allows us to analyse visitor information.|
|__utmb||30 minutes||This cookie is used to enable the functionality provided by Google Analytics. This software allows us to analyse visitor information.|
|__utmc||Browser closed||This cookie is used to enable the functionality provided by Google Analytics. This software allows us to analyse visitor information.|
|CACHED_ FRONT _FORM_ KEY||Browser closed||Ensure forms are not submitted by someone outside of the website|
|_ga||2 years||This cookie is used to enable the functionality provided by Google Analytics. This software allows us to analyse visitor information|
|_gali||1 minute||This cookie is used to enable the functionality provided by Google Analytics. This software allows us to analyse visitor information|
|_gat||10 minutes||This cookie is used to enable the functionality provided by Google Analytics. This software allows us to analyse visitor informations|
|_gat_rollup||10 minutes||This cookie is used to enable the functionality provided by Google Analytics. This software allows us to analyse visitor information|
|is_returning||5 years||This cookie is used to remember if the customer has visited the site before and will note you as a returning visitor or new visitor.|
|noWelcomePopup||47 years||This cookie is used to determine whether a visitor had been displayed with the welcome program popup window previously.|
|LAST_ CATEGORY||Browser closed||This cookie is used to store the customers last visited category and notes the category id which was last viewed.|
|CUSTOMER_ AUTH||1 hour||This cookie remembers your login details to keep you logged in when returning to the site, to enhance the browsing experience|
|COUNTRY||5 years||This cookie remembers which country the customer has selected from country selector to ensure the customer has an optimum shopping experience.|
|COUNTRY_ BANNER_ HIDE||Browser closed||This cookie determines if you have already closed the site switcher banner.|
|BTgroup||1 year||This cookie is sent by signal and allows us to evaluate the performances of any marketing taking place.|
|btpdb .ewz6mRP. X2J0X21mX2R1 cmF0aW9u||1 month||This cookie is sent by signal and allows us to evaluate the performances of any marketing taking place.|
|SAH_ SIZE_ POPUP||Browser close||This cookie determines if you have already seen the product size popup|
|slim_session||6 months||This cookie remembers what you have selected from the country selector.|
Third party cookies are displayed in the below table.
|Partner name||What their cookies are used for|
|On our product detail pages we provide the customer with the capability to 'Like' our products on their Facebook social page. We do not have any control over these cookies, as they are whole fully managed by Facebook.|
The Data Protection Act 1998
Kurt Geiger Limited is registered as a Data Controller under the terms of the Data Protection Act 1998 and we ensure we comply with all the protection the Act affords to you. Our registration number is Z6823882.
Use of your personal information submitted to other websites
We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.
For further information from us on data protection and privacy or any requests concerning your personal information please write to Kurt Geiger Limited, 24 Britton Street, London, EC1M 5UA or email us at email@example.com